Shipping policy

ORDER PROCESSING & SHIPPING

📦 When will my order ship?
Orders are processed within 1–5 business days (Monday–Friday, 9:00 AM–4:00 PM EST, excluding holidays). Delivery times begin from the date of shipment, not from the date the order is placed.

  • U.S. Orders: 2-10 business days
  • International Orders: 6-20 business days (customs processing may cause additional delays)
  • Orders placed on weekends or holidays will be processed on the next business day.

🚚 What shipping carriers do you use?
We ship via USPS and UPS (for select international orders).

📩 How can I track my order?
Once your order ships, you will receive an email with your tracking number. Please check your spam/junk folder if you don’t see it. Tracking updates may take up to 48 hours to reflect in the carrier’s system.

💳 Will I need to sign for my package?
A signature may be required for orders over $100 to ensure safe delivery and to protect high-value packages.

⏳ What’s the difference between processing time and shipping time?
All orders take 1–5 business days to process, no matter the shipping method you select at checkout. Processing is the time it takes to prepare and pack your order. Shipping time is the time it takes for the carrier to deliver your package after it’s shipped.

Example:

  • Processing time: 1-5 business days
  • Shipping time: 2-3 business days for USPS Priority

ORDER CHANGES AND CANCELLATIONS

❌ Can I cancel or edit my order after it’s placed?
Unfortunately, we cannot cancel or modify orders once they are placed due to our automated fulfillment process. Please double-check your order details before completing your purchase.

📍 Can I change my shipping address?
Once an order is processed, we are unable to change the shipping address. However, once you receive your tracking number, you may contact the carrier (USPS or UPS) to request a delivery update.

ORDER VERIFICATION

📧 Why did I receive an email asking for additional verification?
For your security, we may require additional verification for your order. If needed, you’ll receive an email from hello@vlicious.co.

  • Please respond promptly; failure to do so may result in your order being canceled.
  • Ensure your billing and shipping addresses match. If they don’t, we will contact you for verification. If verification is not provided, your order may be canceled.

INTERNATIONAL SHIPPING & CUSTOMS FEES

🌍 Do you ship internationally?
Yes! International shipping rates are calculated at checkout.

💰 Will I have to pay customs fees?
Yes, items shipped outside of the United States may be subject to import duties, taxes, and/or charges which are not included in the total cost of your order. These fees are the customer’s responsibility and are determined by your country’s customs regulations.

  • We recommend checking with your local customs office before placing an order.
  • Customs fees are not covered or reimbursed by V'licious.

📦 Why should I consider choosing USPS Priority for international shipping?
If you choose First Class International shipping, please be aware that tracking is not available once the package leaves the U.S. For full tracking and a more secure shipping experience, we recommend USPS Priority Mail for international orders.

🚫 What happens if I refuse to pay customs fees?
If a package is refused or returned due to unpaid customs fees, it will usually be sent back to us. Upon receipt, we will issue a refund minus original shipping costs and a 10% restocking fee.

⏳ Will my order be delayed due to customs?
Customs processing times vary by country. V'licious is not responsible for delays caused by customs holds or customs delays. Additionally, we are not responsible for any shipping issues resulting from natural occurrences, carrier delays, or strikes once the package leaves the United States.

LOST, STOLEN, OR RETURNED PACKAGES

📦 What if my package is lost or stolen?
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you encounter any issues, please contact USPS or UPS directly with your tracking number.

❓ What if my package is lost in transit?
If your package is lost in transit and has not been marked as delivered, please reach out to USPS or UPS for further assistance. We are not responsible for lost items that have not yet been delivered, but we will work with you to help resolve the issue.

🔄 What happens if my order is returned to sender?
If your package is returned to us due to an incorrect or insufficient address, you must purchase a re-ship fee to have it sent again. If you choose not to have it re-shipped, we will issue a store credit minus shipping costs and a 10% restocking fee once the package is returned to us.

🛡️ Why might I need to sign for my order?
A signature may be required for orders over $100 to ensure safe delivery and protect high-value packages.

RETURNS and EXCHANGES

🔄 Can I return or exchange my order?
Due to the nature of our products, we cannot accept returns once the order leaves our facility. All sales are final.

📷 What if my product arrives damaged?
Exchanges are only available for damaged items received during transit. Please email hello@vlicious.co within 48 hours of delivery with:

  • A photo of the damaged item
  • A photo of the package
  • A photo of the package slip

PRE-ORDERS and SPECIAL LOCATIONS

🛒 When will my pre-order ship?
If your order contains a pre-order item, your entire order will ship once the pre-ordered item is available.

📍 Do you ship to Hawaii, Alaska, or Puerto Rico?
Yes! However, please allow 10-15 business days for delivery.

📦 How long does shipping take to APO/FPO addresses?
Shipping to military addresses may take up to 20 business days.

For any further questions or assistance, feel free to contact us at hello@vlicious.co with your name and order number.

💜 Thank you for choosing V'licious—your V will thank you! 💜